by graham@customerresults.com | Feb 16, 2012 | Uncategorized
Like everyone else I watch in dismay as Bank Of America (BoA) suffers floods of poor customer service comments, especially across the social media space. These poor reviews are especially beloved by consultants who like to pick on BoA with story after story of how...
by graham@customerresults.com | Feb 15, 2012 | Uncategorized
“Customer Results, a leading provider of Marketing, Sales and Service improvement solutions, is excited to announce our partnership with Customer Relationship Metrics (CRM)” said Graham Clark, Partner at Customer Results. “Since its foundation in 1993 at Purdue...
by graham@customerresults.com | Feb 13, 2012 | Uncategorized
With my treadmill returning to its traditional use as a clothes hanger as of Feb 1, the profusion of “yellow stickies” around my computer monitor reminding me of “flowers”, “chocolates” and “small sparkly things” as we approach Valentine’s day and our clients’...
by graham@customerresults.com | Feb 6, 2012 | Uncategorized
Ok Ok ! Before the Facebook and eBay lawyers descend on me a) there is no Facebook “Buy It Now” button or in fact any formal commerce transaction mechanism on Facebook (or Twitter or maybe Google+ although with Google’s Merchant Center and Google Checkout you have to...
by graham@customerresults.com | Jan 27, 2012 | Uncategorized
Customer Results has created contract sales arrangements with a number of companies over the years (especially in our previous incarnation between 2001 and 2004). We are seeing a growing level of interest in this model as the recession starts to pass us by and we...
by graham@customerresults.com | Dec 19, 2011 | Uncategorized
“Low Risk, High Reward USA Market Entry On The Cheap” This is not my comment but came directly from the COO of a partner on a conference call this morning so I had to share. The Scenario. Customer Results –As a reminder at Customer Results we help our clients improve...
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