by graham@customerresults.com | Dec 16, 2011 | Uncategorized
With the recession starting to disappear behind us we have seen a radical shift in customer interaction and revenue interactions and we now see the classic post recession acceleration of some niche solution providers who can really make a difference in your overall...
by graham@customerresults.com | Dec 13, 2011 | Uncategorized
Happy Xmas (or not) quit with the early holiday wishes as a customer relationship strategy Well here we are on December 13th and I just received my 23rd Happy Christmas email .. since I am feeling a tad frustrated I thought I would pose a question .. do you think this...
by graham@customerresults.com | Dec 7, 2011 | Uncategorized
Bob Courteau, President of SAP North America said at this morning’s Technology Association of Georgia (TAG) and Metropolitan Atlanta Chamber of Commerce (MACOC) event that (and I misquote) “despite what you may hear about our economy North America outperformed all...
by graham@customerresults.com | Dec 6, 2011 | Uncategorized
Today I sat in on a presentation at the Technology Association of Georgia (www.tagonline.org and www.tagthink.com) BI and EPM group where representatives of Autotrader and NCR and the CEO of Profisee (a Master Data Management company) talked about their initiatives...
by graham@customerresults.com | Dec 5, 2011 | Uncategorized
There is an old adage that you should focus on what you do best and that all companies’ strengths and weaknesses can be evaluated against the three factors of Product Excellence, Operations Excellence and Sales Excellence. All companies are strongest in one, weakest...
by graham@customerresults.com | Oct 17, 2011 | Uncategorized
Click To Download PDF Or Save As In Internet Explorer Situation – Successful 3 Year Startup Growth $0 To $10m But Profitable Growth Recently Slowed Problem & Implications – Board To CEO “Fix It Or We Will Sell” Analytics Process Summary – $3m Short term...
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