by graham@customerresults.com | Feb 12, 2022 | customer experience, CX, TalkingCX podcast, Uncategorized
The TalkingCX podcast series continues its global travels today featuring part 1 of our conversation with Nicolette Wuring, a European and Global CX leader. Click on the picture to here Nicollette’s unique and often hilarious 30 year CX journey and unique...
by graham@customerresults.com | Jun 14, 2021 | TalkingCX podcast, Uncategorized
Click the picture to listen to the podcast As you may remember “Good Enough Customer Understanding” is one of the top 2 in our 2021 CX challenges Survey. Robin Miller, host of TalkingCX podcast series chatted with Graham Clark of Customer Results...
by graham@customerresults.com | Mar 11, 2020 | COVID-19, customer experience, CX, CX Business Case, CX Strategy, Uncategorized
I have written and deleted this blog post 4 times over the past few days thinking that I don’t want to be accused of trying to capitalize on Coronavirus / COVID-19. But it has come up in a bunch of calls and is worth calling out that truly great, deep and sustainable...
by graham@customerresults.com | Feb 12, 2020 | customer experience, Customer First Culture & Mindset, CX, CX ROI, Uncategorized
On Feb 11th 2020 Forrester broadcast a webinar on the importance of CX ROI, its impact and how to calculate it. One of the top 3 CX Challenges in our recent 2020 CX Challenges Survey report (click here to get that report) If you want a masterclass in CX ROI watch...
by graham@customerresults.com | Feb 6, 2020 | CX Strategy, Design, Digital Customer Experience Transformation, Digital First But Not Digital Only Multichannel, Uncategorized
So we all know what “Monday morning quarterbacking” is worth but as the Democratic Caucus continues to struggle for a final outcome it provides a perfect example of what we mean by “Digital First But Not Digital Only Multichannel Experiences”...
by graham@customerresults.com | Dec 11, 2019 | customer experience, CX, cx metrics, CX Strategy, Digital Customer Experience Transformation, Uncategorized
On November 14th, 2019 Graham Clark hosted a webinar with Michael Hinshaw of McorpCX discussing how critical a focus on rapidly evolving CX technologies is to capturing ROI from growing CX investments. Click here to view the webinar recording. You can click on the...
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