by graham@customerresults.com | Oct 14, 2019 | customer experience, customer persona, CX, cx metrics, CX Science, CX Training, Digital Customer Experience Transformation, digital experience, digital transformation, Journey Mapping, Uncategorized
After 10+ years of delivering CX training for some of the world’s leading Service Providers including Systems Integrators, Consultants, Agencies and BPO’s Customer Results and our partners bring our CX Training by the World’s Best CX Practitioners...
by graham@customerresults.com | Jun 8, 2019 | Uncategorized
TalkingCX is a podcast, hosted by Robin Miller, dedicated to helping CX intereste profesisonals undrstand teh techniques, tools and trends of CX Click to listen to the inaugaral podcast on “What he heck is CX Science” where Robin and our very own Graham...
by graham@customerresults.com | Jan 23, 2017 | Uncategorized
Are you a Design Thinking fan ? (maybe stronger than a fan you are a Design Thinking evangelist) We are also and have taken Design Thinking processes and concepts and applied them to Customer Experience Strategy & Design, or was it we took Customer...
by graham@customerresults.com | Oct 24, 2016 | Uncategorized
As we all look to a future where artificial intelligence and digital continue to collide to create ever better intelligent digital experiences it is worth remembering a few basic facts: People would rather have a bad experience with a machine that a human, they expect...
by graham@customerresults.com | Oct 14, 2016 | Uncategorized
While the biggest companies seem to start their Q4 budget season preparations in July these days many large companies and most mid-sized and smaller are really kicking up the frenzy right now. In the Digital Transformation and Customer / Employee / Business Partner...
by graham@customerresults.com | Oct 10, 2016 | Uncategorized
It has been said that the US Presidential election is the greatest (and maybe most expensive) marketing and sales campaign in the world. So with less than a month to go and another tumultuous week in what is arguably the most emotional election in a long time...
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