by graham@customerresults.com | Sep 13, 2016 | Uncategorized
Here we are in September. Where did the year go? It has been a great one. Now is the time to start looking at your digital customer, employee and business partner experiences and capabilities to consolidate or achieve 2016 gains and prepare for 2017. The...
by graham@customerresults.com | Aug 26, 2016 | Uncategorized
It’s not your old digital marketing world anymore. Every day you need to maximize your Digital Marketing ROI, ensuring you are spending your hard won Dollars, Euros, Yuan, Rubles and Yen wisely. You need improved messaging precision to break...
by graham@customerresults.com | Aug 23, 2016 | Uncategorized
Business success is actually simple; a good enough / great product or service that addresses a need plus a heck of a lot of hard work, a lot of smarts and a little luck. Much of my past month or so has been spent talking to companies looking to introduce products and...
by graham@customerresults.com | Aug 8, 2016 | Uncategorized
So you are a digital leader, but your CEO wants more and more ROI on your digital investment .. what next? Where can you find proven 30% reduction in cost per customer acquisition in 90 days. Exceeding client engagement campaign objectives by 149%. 30-60 days to...
by graham@customerresults.com | Jul 29, 2016 | Uncategorized
So here we are in Jan 2015. After nearly 10 years this is prime time for intelligent digital experiences, integrating artificial intelligence and digital platforms to deliver transformational results.. Personalized digital experiences add a huge amount of value. But...
by graham@customerresults.com | Apr 21, 2015 | Uncategorized
While the CMO rightly increasingly “owns the customer” in many companies, what all the research shows really defines the customer’s perception of Lifetime Customer Value is the ongoing Care Experience. That’s right the Customer’s...
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