by graham@customerresults.com | Aug 2, 2012 | Uncategorized
The latest frontier of Customer Experience Analytics coming soon to a data source near you. Psychographics (def) – The use of demographics to study and measure attitudes, values, lifestyles, and opinions, as for marketing purposes. (used with a pl. verb) The...
by graham@customerresults.com | Jul 24, 2012 | Uncategorized
With ever increasing complexity in our clients’ interactions it is more true than ever that a picture paints a thousand words. One of the most powerful techniques available to help everyone understand what is happening today with your customers and what is proposed is...
by graham@customerresults.com | Jul 11, 2012 | Uncategorized
A few months ago Megan Burns of Forrester Research launched a webinar and white paper on “The State Of Customer Experience, 2012”. We want to ensure all in our community pay attention to what she is doing (if you want to watch it click below, it is well worth the...
by graham@customerresults.com | May 8, 2012 | Uncategorized
So I am sitting in the lounge at Boston’s Logan Airport last week (home of the Red Sox, Bruins and of course Harvard) when I mention that some of the folks I met with were at the General Catalyst Partners venture conference this year and had seen Jessica Alba present...
by graham@customerresults.com | Apr 30, 2012 | Uncategorized
This morning Microsoft and Barnes and Noble made an announcement that they are launching a strategic business partnership to focus on their digital reading experience business...
by graham@customerresults.com | Apr 13, 2012 | Uncategorized
Firstly I would like to announce I am joining the witness protection group and will be living in my Toyota 4Runner at La Quinta Inn’s in the Midwest USA for the next 12 months so the 3 million or so North American call center agents and their bosses cannot find me. A...
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