by graham@customerresults.com | Apr 3, 2012 | Uncategorized
In the USA 23,000 home health care establishments drive revenues of $57b, employ ~1.6m home health nurses, personal aides and technicians and support 44m family caregivers treating 8.3m patients a year with 8%+ annual home healthcare industry growth and a critical...
by graham@customerresults.com | Apr 1, 2012 | Uncategorized
Last week I spent 2 hours on the phone with a ~$500m multi-product financial services and insurance company who were at the end of a 6 month Salesforce.com implementation and are now standing back to optimize their processes and platform as they enter the crucial...
by graham@customerresults.com | Mar 25, 2012 | Uncategorized
One of the most controllable success factors in project outcome is selection of the leader or manager whether applied to a project or program (where a program comprises multiple projects with a closely aligned set of objectives usually coordinated by a Program Leader...
by graham@customerresults.com | Mar 18, 2012 | Uncategorized
The great thing about this business is that we get to learn so much every day. And working in the small to mid-sized companies sector we get to meet so many exciting people doing interesting things and pass the info along as information to you. This week I got to...
by graham@customerresults.com | Mar 4, 2012 | Uncategorized
As if the world of social media hasn’t added enough confusion and complexity to the world of multi-channel interaction management. Now we have added a new twist to this conundrum, as presented by the Multi-Level business model. We are working with a local financial...
by graham@customerresults.com | Feb 28, 2012 | Uncategorized
Some nice stats for your thoughts if you are in Retail or Retail like scenario’s from Retail Touchpoints newsletter at http://www.retailtouchpoints.com/ A recent retailer survey from Retail Systems Research (RSR), titled “Keeping Up with the Mobile Consumer,”...
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