by graham@customerresults.com | Aug 30, 2018 | customer experience, customer journey map, customer persona, Digital Customer Experience Transformation, VoA, vob, voc
Since 1981 when JD Power issued the first U.S. Automotive Customer Satisfaction Index (CSI) Study people have been called at home (during dinner!), asked for their opinion in malls and shopping centers and by people knocking on doors and since the first ‘You Got Mail’...
by graham@customerresults.com | Jun 14, 2018 | customer experience, customer journey map, customer persona, Design, Digital Customer Experience Transformation, digital transformation, vob, voc
[cherry_row] [cherry_col size_md=”6″] FOR TODAY’S CXSWAT PROFESSIONAL (CX SPECIALISTS WITH ADDED TOOLS) SERVING TODAY’S ‘DIGITAL FIRST BUT NOT DIGITAL ONLY MULTICHANNEL CUSTOMER’ YESTERDAYS CX APPROACHES & TOOLS ARE INADEQUATE...
by graham@customerresults.com | Jul 7, 2017 | customer experience, customer journey map, customer persona, digital experience, digital transformation, goto market strategy, marketing strategy, vob, voc
Maybe it is because folks are heading into the start of 2018 corporate planning and budgeting season as summer moves on but the past 4 weeks seem to have been inundated with conversations that all revolve around the same key topics How can we address? ‘We think our...
Recent Comments