Customer Experience Excellence Means Contact and Service Excellence
ContactScope (www.contactscope.com) is a recognized boutique consultancy specializing in delivering world class Contact and Service Experiences,
Everyone agrees today business success is based upon end to end customer experience success ensuring excellence at across every Marketing, Sales and Post Sales Service interaction.
General research indicates that 15% of customer interactions are Marketing related, 15% are Sales related but 70% are Service related. And in most businesses the Contact Center remains one of the most critical Service centers.
In today’s multimedia contact center world encompassing traditional agent voice, self service voice and IVR’s, Chat, eMail and even Video has been joined by evolving contact channels such as Chatbots, Robotic Process Automation and Analytics driven Knowledge and Decisioning Systems.
Visit Website