Customer Results LLC launches partnership with Care4CC, a global leader in Contact Center Centric Multichannel Customer Interaction Business Quality Assurance

(Atlanta, Ga Feb 27, 2012)  “Customer Results, a leading provider of Marketing, Sales and Service is pleased to announce a partnership with Care4CC, a global leader in Contact Center & Multichannel Customer Interaction Business Quality Assurance”, said Graham Clark, Partner at Customer Results.

“Many of our clients refrain from performance testing their customer interaction operations and infrastructure due to the significant costs of services from the few available solution providers. This failure to test and monitor the environment adds significant customer satisfaction risk, operational risks and even personal compensation and career risk for the associated sales and service executives”, Clark said. “We are excited to partner with Care4CC, which provides a world class Audit, Load Testing and Monitoring solution for 100+ agent contact centers at a highly affordable price and will allow many more companies to assure their customer facing business operations are performing appropriately.”

“While an increasing percentage of our clients apply Quality Assurance software to their agents and representatives to maintain high levels of individual agent performance few of them are performing regular audits and monitoring of the entire multi-channel customer interaction and contact center operation to give the appropriate level of confidence in their business services.” Clark said, “This is especially important for our network of Business Process Outsourcing (BPO) clients where the ability to demonstrate independent quality process certification can make the difference between acquiring or losing a new prospect and retaining or losing an existing customer. Many companies outsourcing contact center services require an external performance certification. We look forward to a long and successful partnership with Care4CC”

Lode Vande Sande, CEO at Care4CC said “Customers have difficulties managing the complex contact center platforms today and don’t have the resources or the capability to drive to a root cause analysis. Our customers tell us that we identify all of the key problems in a single day while they take a year to get there. CARE4CC is pleased to cooperate with Customer Results as we have complementary businesses approaches and Customer Results will help us gain access to key customers in the US market.”