“Customer Results, a leading provider of Marketing, Sales and Service improvement solutions, is excited to announce our partnership with Customer Relationship Metrics (CRM)” said Graham Clark, Partner at Customer Results. “Since its foundation in 1993 at Purdue University, Dr. Jodie Monger, a renowned consumer scientist, and her team have been applying scientific methods to unlock actionable business insights in Big Data and today focus on a number of key customer impacting areas, such as Social Media, Speech Analytics, Customer Experience Analytics, Text Analytics, Desktop Activity Analytics, and Quality Monitoring Analytics”.
“As an early evangelist of the application of Speech Analytics to gain Business Intelligence for Contact Center Operations optimization and improvement, I personally experienced the major constraint of many of these advanced technologies being the availability of sufficient skilled professionals. As the issues being addressed become ever more complex, that gap is wider than ever”, Clark said, “Customer Relationship Metrics specializes in providing turnkey Managed Services to avoid the talent availability issues which stop many companies from realizing the benefits of these exciting technologies, an issue especially prevalent for the types of growing companies where Customer Results specializes”
“The technology solution providers in the segment create significant noise in the market but rarely discuss the need for Managed Services companies. Technology salespeople are incented to sell hardware and software, never mind effectively using the technology after the sale. The mission of Customer Results is to help our clients understand additional solution options over and above the technology and that includes the critical component of execution using Managed Services.
Jodie Monger, CEO and President at Customer Relationship Metrics said, ”I see the potential of working with Customer Results as an opportunity to leverage the skills of both organizations to do more with our core competencies. We have been solving data problems for nearly two decades for various types and sizes and we look to Customer Results as a key resource to help us do more of that.”
About Customer Results
More Sales, More Profitable Sales, Lower Service Cost, Higher Profits, Improved Customer Experience, Better Customer Results – Results Matter. Customer Results LLC provides services to help clients improve operating results in existing sales, marketing and service channels and for new company, product, channel or market launch including a growing portfolio of clients needing to overcome big data problems in their organizations. Founded in 2009, headquartered in Georgia, USA, and with most of their clients in the South and Eastern USA, Customer Results specializes in innovative solutions and partners providing On Premise and SaaS/Cloud/Hosted Technology solutions, Consulting and Systems Integration services and IT Outsourcing (ITO) and Business Process Outsourcing (BPO) solutions. Customer Results is passionate about tangible business case driven solutions and analytics approaches. Customer Results’ associates bring an average of 20+ years of experience in helping private and public companies formulate and execute customer centric strategy. For more information, please visit www.customerresults.com, visit https://www.facebook.com/customerresults, join the Customer Results Group on www.linkedin.com, or call (770) 663-3657.
About Customer Relationship Metrics:
Customer Relationship Metrics, L.C., headquartered in Sterling, Virginia, is a provider of managed call center analytics and advisory services. Customer Relationship Metrics’ business intelligence solutions are focused on delivering full turnkey Social Media BI, Speech BI, Customer Experience BI, Text BI, Desktop Activity BI, and Quality Monitoring BI programs that transform unstructured Big Data into actionable business insights. Customer Relationship Metrics uses SaaS data collection and reporting tools combined with subject matter expertise to significantly lower the in-house total cost of ownership and skilled personnel gap. For more information visit their award-winning blog at http://www.metrics.net/blog.
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