CX Training
A key passion of ours is helping you become CX self sufficient. Click on a training guide below and the selected document will be emailed to you. Then Contact Us to customize and schedule your class.Virtual CX Training
With organizations and teams increasingly spread across many locations, countries and continents CX leaders must invest in training capabilities that do not require bringing team members together physically but leverage today’s virtual, digital technologies to develop skills effectively and efficiently. We provide our highly effective classroom CX training in virtual remote models to fulfill this need.
Download the report for more information on our onsite and virtual remote training options illustrated through an example of a CX Improvement training we have packaged in both delivery modes which we originally created in 2018 for a global Systems Integrator and BPO that needed to learn how the core techniques of Experience Improvement could be used in their business. Specifically, Persona Modelling, Customer Journey Mapping, Solutions Definition and Experience Design.
They realized some interesting benefits over in person, onsite training; massive reduction in travel time and expenses for the participants (and us), allowed participants to continue to do their day jobs by allocating 1.5 days per week to this activity over 3-4 weeks., allowed for significantly more individual mentoring in group breakout sessions and culminated in a knowledge acquisition test for each individual and a feedback report from us.
CX Training Guide
Customer Experience (CX) has become central to achieving your organization’s business goals and your personal goals.
However there just aren’t enough people with the skills to deliver the powerful results that business leaders demand and finding training to develop those skills is always challenging.