How Your Business Operating Model Delivers Your CX Strategy & Customer Experiences

by | Jan 9, 2020 | TalkingCX podcast | 0 comments

Talkingcx

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Your Customer Experiences (CX) are delivered by the interaction channels, people, processes, technology, data, products, services and partners that make up your Business Operating Model (BoM). BoM’s have been around for a while and Graham and Robin discuss how this applies to a mortgage application experience in preparation for the next podcast which will focus on Customer Experience Design.

 

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