Your CX Tech Stack comprises the technologies that enable and support your Customer Experience Interactions.
Comprising 3 layers of Design & Visualization, Execution and Measurement & Improvement the CX Tech Stack provides a powerful tool for understanding, aligning and actioning technology changes to continuously improve your CX Results and your Business Results.
To paraphrase Gartner in their Nov 2018, VoC Marketplace report ‘1000 tech vendors with a CX message’ means while there is agreement on the need for better CX Tech there is a lack of understanding on the tools that exist and confusion as to which to use.
This download provides perspective on the CX Tech Stack and how it can be used to deliver improved CX driven business results.
Download our CX Tech Stack brochure or visit our ‘CX Science’ Page or Contact Us to discuss how this important tool can further accelerate your own CX revolution.
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