PARTNERS
Our strength is you our Clients, our broader CX passionate Community, our Customer Results People PLUS our Partners. Explore more information about our Partners belowCustomer Results and AlternaCX Launch Partnership
AlternaCX .. a new XM Platform Innovator with deep Banking and Financial Services experience
Best Practices For How Digital Readiness Maturity Leader Increase Digital Adoption ROI By 2.5X
With investment in digital transformation exploding to >$2t in 2020, research leaders have confirmed that 70% of all digital transformation projects will fail to meet expectations and deliver on required ROI.
In fact it is even more ‘pointed’ because the same companies dominate the 30% of successes again and again.
BUT there is hope because the same research reveals one of the main success factors is Digital Readiness or Digital Maturity in order to maximize Digital Adoption
Customer Results has been working with our partner, Gestalt (www.gogestalt.io), an 18 month old company purpose built for this Digital Readiness challenge, to distill the best practices of the Digital Transformation leaders and create assessment, design and activation tools to ensure you maximize the returns on your organization’s commitment to Digital Investments
Download this quick guide and talk to us about the low cost assessments to clarify your Digital Maturity, areas of focus and priority actions to elevate your return on Digital Investments.
McorpCX
McorpCX (www.mcorp.cx) is a highly recognized, Customer Experience consultancy. Covered by Forrester Research and ALM Intelligence – they were ranked “top of the heap” in the ALM Vanguard™ Digital Customer Strategy & Experience Consulting providers guide.
Since 2002 McorpCX has been providing services from CX Strategy and Customer Strategy to Journey Maps, Experience Design and Experience Activation, Brand Enhancement to Primary Customer Research, CX Metrics Systems, CX technology Selection and CX Operating Model improvement.
PCS Infinity
Today’s business is digital, technology enabled and transforming at a lightning pace. Mobile apps enable every worker and customer. API’s easily integrate your systems. So why are you using the same old Asset Management systems.
What does Asset Management have to do with Customer Experience you ask.
Is it a great customer experience when you rush to your favorite fast food, coffee store or even gas station to find your preferred beverage is not available because the required machine is broken.
Encompass
Businesses have moved beyond simple email based customer feedback and Voice of the Customer (VoC). To be successful organizations must incorporate textual input from emails, webforms, social media posts and contact center pos call notes, plus speech analytics, digital analytics from web and mobile and external sources.
Engati Recognizes Customer Results Founder & Leader Graham Clark as #58 in CX Thought Leaders To Watch in 2021
What an honor! Engati nominated me to #58 on their list of 200 global CX thought leaders to watch in 2021. A list that includes CX royalty like Jeanne Bliss, Colin Shaw and Shep Hyken. A beautiful way to close out 2020 Here's to more adventures in the "Digital First...
Gestalt exec leadership webinar: Building an engaged, high performance, digitally savvy virtual workforce
Click here to access the recording Working digitally and virtually isn’t necessarily harder than traditional working models (ask any 21 year old), it just requires different practices and skills. The current crisis, which is making almost the entire workforce work...
inQuba
inQuba (www.inquba.com) is the rapidly growing leader in Journey Orchestration, the next era of Customer Journey Management.
In an industry invented by and dominated by Satmetrix (now owned by Nice Systems), Medallia and Qualtrics (now owned by SAP) a new generation of tools has arrived.
Stratifyd
Businesses have moved beyond simple email based customer feedback and Voice of the Customer (VoC). To be successful organizations must incorporate textual input from emails, webforms, social media posts and contact center pos call notes, plus speech analytics, digital analytics from web and mobile and external sources.
Contact Scope
ContactScope (www.contactscope.com) is a recognized boutique consultancy specializing in delivering world class Contact and Service Experiences,
Everyone agrees today business success is based upon end to end customer experience success ensuring excellence at across every Marketing, Sales and Post Sales Service interaction.
Gestalt Formally Launches Their Digital Maturity Model & 10 Minute Maturity Self Assessment
Research shows that 70% of Digital Transformation investments fail to deliver on their committed business case. And those that do succeed are captured by less than half of companies or 15%. What differentiates winners and losers is not whether the technology works but their Digital Readiness to maximize the adoption digital technologies, often called their Digital Maturity. With 2021 fast approaching and organizations excitedly looking to the road beyond COVID the one thing we know is that the world continues to be ever more digital and your Digital Maturity will define the survival of your organization. How ready are you?
Gestalt is a 24 month old company dedicated to helping organizations like you enhance your Digital Maturity to realize and exceed the required return on your new Digital Investments and elevate the return you are receiving from prior investments. We do not provide technology solution; we provide tools and services to ensure you maximize the return on your digital technology investments, upskilling your workforce to continuously improve your ability, skills and culture to be more Digital.
25 years into the digital era doing this is not simple but it is known and straightforward.
Based on research from Columbia Business School our founders have developed a robust Digital Maturity Model (DMM) with associated assessment and benchmarking tools. Our DMM is a tool to enable you to assess and benchmark digital maturity across 4 key dimensions with 35 competency areas and 120+ attributes, enabling you to focus on the highest priority digital to transform your Digital Transformation ROI.
Gogestalt
Gogestalt is focused on helping organizations accelerate to a new way of working by upskilling your worksforce on digital competency and mindset.
Industry statistics suggest that 80% of digital transformation expenditures are wasted, meaning they fail to deliver on the intended business case. In 2018 that was estimated to be $800b of $1t in total global digital investments. Another interesting statistic is that the average consumer uses 15% of the power and capability of a smartphone
Clickagy
In today’s world where every company is compiling customer behavioral data from exery channel competitive advantage is gained from doing more. Specifically precision audience building and targeting from the internet’s behavioral data, outside your business ecosystem.
Imagine being notified when your target visits a competitors’ website. Imagine the power of understanding the journeys and behaviors of your targets before they come to you, after they come to you and while they research others.
Zacoustic
Businesses have moved beyond simple email based customer feedback and Voice of the Customer (VoC). To be successful organizations must incorporate textual input from emails, webforms, social media posts and contact center pos call notes, plus speech analytics, digital analytics from web and mobile and external sources.