Talking CX
Customer Results is partnering with TalkingCX to deliver a podcast series helping spread CX knowledge and skills. Click on the Podcasts below to listen.One Small Thing – Allison The IVR Voice
Click here to access the podcast Small businesses often fight to capture and sustain customer attention against huge global giants with thousands of employees and millions of dollars or pounds, yen, yuan or riyal to invest. But it is often the small and unexpected...
How Do AI Writing Features Impact Optimization?
Click the picture to read this latest TalkingCX blog post on the impact of AI Writing technology
CX Around The World – Central Africa featuring Georges Essama
The TalkingCX 2023 podcast Journey continues featuring CX perspectives from around the world. Here we hear Georges Essama form Cameroon Telecommunications give his unique journey. Click on the picture to access the podcast
Customer Experience Design Where Your Customer Journey Map Meets Your Business Operating Model
Graham and Robin discuss how people do Customer Experience Design which is how you realize your Customer Journey Maps against your Business Operating Model continuing the mortgage application example.
CX Roadtripping
Hear the highlights of CX conferences and listen to Graham recount a personal customer experience gone wrong.
Click to launch TalkingCX podcast CX Roadtripping
TalkingCX is a podcast dedicated to helping CX Interested professionals understand the techniques, applications and trends, hosted by Robin Miller Click the Listen Now button below to listen to CX Roadtripping Pt 1 where Robin and our own Graham Clark discuss the...
How Does Google Rate Your AI Content?
Click on the picture to read TalkingCX's latest blog on this important influencer of your AI content driven digital experience
One Small Thing – KAMS Auto
Click the image to access the podcast featuring KAMS Auto, a small business who have used CX techniques and tactics to support and drive business growth.
CX Around The World – Benelux Pt 1 With Nicolette Wuring
The TalkingCX podcast series continues its global travels today featuring part 1 of our conversation with Nicolette Wuring, a European and Global CX leader. Click on the picture to here Nicollette's unique and often hilarious 30 year CX journey and unique...
How Your Business Operating Model Delivers Your CX Strategy & Customer Experiences
Graham and Robin discuss how your Business Operating Model delivers your Customer Experiences using a mortgage application example everyone can understand.
Playing CX Jenga
Listen as Graham explains the building blocks of CX science and Robin tries out a new analogy.
AI Content Writers – Can They Meet Expectations?
Click on the image to read the latest TalkingCX Blog Post on AI Driven Content Writing
CX Around The World Benelux Pt 2 featuring Nicolette Wuring
And on to part 2 of Nicollette's discussion of the unique world of CX Benelux style. Click on the picture to access the recording
TalkingCX Publishes “Good Enough Customer Understanding” Podcast
Robin Miller, host of TalkingCX podcast series chatted with Graham Clark of Customer Results about Good Enough Customer Understanding, why this is so important to CX programs, why only “good enough”, why is it such a challenge and what innovative tools are CX professionals applying today
CX Strategy – It’s Ruff Out There
Graham and Robin explore the impact of both good and not so good CX strategies on pet parents and their floofy companions. Find out which CX strategies have led to pawsitive results and why.
What The Heck Is CX Science
What does CX science look like and why does it matter? Listen as our co-host Graham Clark tries to make sense out of it all while avoiding too many military references.
We’d love to hear from you! Contact us and let us know what you think – comments, questions, your experiences, customer experience topics you’d like to hear.