Talking CX

Customer Results is partnering with TalkingCX to deliver a podcast series helping spread CX knowledge and skills. Click on the Podcasts below to listen.
One Small Thing – Allison The IVR Voice

One Small Thing – Allison The IVR Voice

Click here to access the podcast   Small businesses often fight to capture and sustain customer attention against huge global giants with thousands of employees and millions of dollars or pounds, yen, yuan or riyal to invest. But it is often the small and unexpected...

CX Roadtripping

CX Roadtripping

Hear the highlights of CX conferences and listen to Graham recount a personal customer experience gone wrong.

Click to launch TalkingCX podcast CX Roadtripping

Click to launch TalkingCX podcast CX Roadtripping

TalkingCX is a podcast dedicated to helping CX Interested professionals understand the techniques, applications and trends, hosted by Robin Miller Click the Listen Now button below to listen to CX Roadtripping Pt 1 where Robin and our own Graham Clark discuss the...

One Small Thing – KAMS Auto

One Small Thing – KAMS Auto

Click the image to access the podcast featuring KAMS Auto, a small business who have used CX techniques and tactics to support and drive business growth.

CX Around The World – Benelux Pt 1  With Nicolette Wuring

CX Around The World – Benelux Pt 1 With Nicolette Wuring

The TalkingCX podcast series continues its global travels today featuring part 1 of our conversation with Nicolette Wuring, a European and Global CX leader. Click on the picture to here Nicollette's  unique and often hilarious 30 year CX journey and unique...

Playing CX Jenga

Playing CX Jenga

Listen as Graham explains the building blocks of CX science and Robin tries out a new analogy.

TalkingCX Publishes “Good Enough Customer Understanding” Podcast

TalkingCX Publishes “Good Enough Customer Understanding” Podcast

Robin Miller, host of TalkingCX podcast series chatted with Graham Clark of Customer Results about Good Enough Customer Understanding, why this is so important to CX programs, why only “good enough”, why is it such a challenge and what innovative tools are CX professionals applying today

CX Strategy – It’s Ruff Out There

CX Strategy – It’s Ruff Out There

Graham and Robin explore the impact of both good and not so good CX strategies on pet parents and their floofy companions. Find out which CX strategies have led to pawsitive results and why.

What The Heck Is CX Science

What The Heck Is CX Science

What does CX science look like and why does it matter? Listen as our co-host Graham Clark tries to make sense out of it all while avoiding too many military references.

We’d love to hear from you! Contact us and let us know what you think – comments, questions, your experiences, customer experience topics you’d like to hear.