In TalkingCX’s latest podcast host Robin Miller and guest Graham Clark discuss the importance of Customer Understanding to ensure the experiences you design and deliver meet your Customer needs. In addition to the importance of Aluminum and Aluminium Robin and Graham will discuss the rising importance of Voice of Analytics (VoA) to complement Voice of Customer (VoC) surveys and customer lies.
TalkingCX Posts Latest Podcast “The Art Of Knowing Your Customer”
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