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With organizations and teams increasingly spread across many locations, countries and continents CX leaders must invest in training capabilities that do not require bringing team members together physically but leverage today’s virtual, digital technologies to develop skills effectively and efficiently. We provide our highly effective classroom CX training in virtual remote models to fulfill this need. Especially relevant in this COVID-19 era of social distancing and home working.
Download this report for more information on our onsite and virtual remote training options illustrated through an example of a CX Improvement training we have packaged in both delivery modes.
We originally created this training in 2018 for a global Systems Integrator and BPO that needed to learn how the core techniques of Experience Improvement could be used in their business. Specifically, Persona Modelling, Customer Journey Mapping, Solutions Definition and Experience Design.
While they really wanted to bring everyone together in one country and city for 3 days for on site in person training it just couldn’t be done and so we transformed it into a multi-week, part time, virtual and remote activity using remote and virtual tools.
Which turned out to have some interesting benefits over in person, onsite training:
- Massive reduction in travel time and expenses for the participants (and us).
- Allowed participants to continue to do their day jobs by allocating 1.5 days per week to this activity over 3-4 weeks.
- Allowed for significantly more individual mentoring in group breakout sessions.
- Culminated in a knowledge acquisition test for each individual and a feedback report from us.
- And every presentation was recorded and recording provided to the client for ongoing views.
We have recently been asked to create a standard brochure to share that with our community.
Download, enjoy and let us know if you are interested in discussing similar options for your organization related to this or our other CX training.