Actioning Employee Experience & Customer Experience
Businesses have moved beyond simple email based customer feedback and Voice of the Customer (VoC). To be successful organizations must incorporate textual input from emails, webforms, social media posts and contact center pos call notes, plus speech analytics, digital analytics from web and mobile and external sources.
But this set of inputs provides dynamic and real time input and completely overwhelms human ability to interpret and action in anything like a timely manner.
Enter artificial intelligence and machine learning to deliver powerful insights that can be actioned and deliver immediate business benefit.
Stratifyd brings advanced AI technology with deep customer understanding to transform customer experience delivered business results.
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